Policies
Returns & Exchanges
At LOVBLOOM we take immense pride in the quality and craftsmanship of our jewellery. We want you to feel absolutely confident in your purchase. If for any reason you are not completely satisfied, we are here to help.
Return Policy
1. 15-Day Return Window
You may return your item within 15 days of the delivery date. To be eligible for a return, your item must be:
- In its original, unworn, and pristine condition.
- Accompanied by the original diamond grading certificate (GIA, IGI, etc.). Please note: A replacement fee (usually $150) applies if the certificate is not returned.
- Inside its original packaging.
⚠️ Important: Unboxing Video Required
To ensure the safety of your high-value purchase and to protect against transit-related issues, we require a continuous unboxing video for all return or damage claims.
Guidelines for the video:
- Tamper Check: Before opening, show all sides of the package to demonstrate that the security seals are intact.
- No Edits: The video must be a single, uncut shot from the moment the package is shown until the jewelry is inspected.
- Clarity: Ensure the jewelry and any accompanying certificates are clearly visible in the frame.
2. Items That Cannot Be Returned
To maintain the exclusivity of our pieces, we cannot accept returns on:
- Custom-made or bespoke designs created specifically for you.
- Pieces that have been engraved.
- Items showing signs of wear, resizing by another jeweler, or damage.
3. How to Initiate a Return
- Contact Us: Email our team at info@lovbloom.co with your order number to request a Return Authorization.
- Secure Packaging: Package your jewelry securely. For security reasons, do not write "diamonds" or "jewelry" on the outside of the box.
- Insured Shipping: We recommend shipping via an insured carrier. The return shipping cost is to be borne by the customer.
4. Refund Process
Once our gemologists inspect the item and verify its condition against our records, your refund will be processed. Refunds are typically issued within 7–10 business days to your original payment method. If the item shows signs of wear or has been altered, it will be sent back to the customer and the return will be denied.
Exchange Policy
We want your jewelry to be a perfect match. If you find that the piece you selected isn't exactly what you envisioned, we offer a seamless exchange process.
1. The Exchange Window
You may exchange your jewelry for another item of equal or greater value within 15 days of delivery.
2. Condition & Security Requirements
- Unboxing Video: An uncut, high-quality unboxing video must be recorded at the time of delivery to verify the initial condition of the item.
- Pristine Condition: The item must be unworn, show no signs of use, and have the original tags attached.
- Documentation: All original diamond laboratory certificates (GIA, IGI, etc.) and invoices must be returned.
3. Non-Exchangeable Items
Any jewelry that has been custom-designed, resized by a third party, or engraved is considered a final sale and cannot be exchanged. Damaged items or those showing signs of wear will not be accepted.
4. How the Exchange Works
- Price Difference: If you choose a more expensive piece, you will simply pay the difference. If the new item is of lower value, the remaining balance will be issued as Store Credit.
- One-Time Exchange: To maintain the exclusivity of our collection, we offer one exchange per order.
- Logistics: We recommend insured shipping to return your original piece. The shipping cost is to be borne by the customer.
Questions about a return?
Our concierge team is ready to assist you through the process.
Contact Concierge